A credit card is required to book appointments that are specialty appointments (couple massages, packages, ect.). We also require 24 hours notice to cancel an appointment! If we do not receive 24 hours notice, we will charge a $25 missed appointment fee, including membership clients. If you are paying with a Gift Card, we will dock the $25 fee from your gift card balance. For parties of 2 or more, we require you to book your appointments a minimum of 48 hours in advance.
Gift Certificate Policy
ALL gift certificates are NON-REFUNDABLE and are not accepted after expiration date. We will not give you cash in exchange for a gift card. The dollar amount on your gift certificate can be used towards any of our services. *If you no call/no show for your appointment, we will dock $30 from your gift card balance. At this time, we do NOT except Spa Finder gift cards.
Treatment of Minor
We do allow treatment of minor’s (under 18 y/o) with written consent from a parent or legal guardian. It is our policy that the parent or legal guardian remain in the Spa while the minor is receiving a treatment. The licensed professional may request that the parent/guardian remain in the treatment room with the minor. If the parent/guardian is not asked to remain in the treatment room with the minor, and would like to, we will gladly make accommodations. If the parent/guardian does not remain in the treatment room with the minor, the licensed professional (at their discretion) may leave the door to the treatment room open/cracked, once the minor is completely covered and draped on the treatment table. During treatment, the minor will be covered and draped with the exception of the body part that is receiving treatment.
In the effort of avoiding a cancellation fee, we do ask that you please notify us 24-hours before your scheduled appointment as it is required. If you cancel with out 24-hours notice, you will be charged a $25 missed appointment fee. No exceptions. We understand that emergencies happen and we will do our best to accommodate you in the event . Unfortunately, we cannot foresee interrupted appointments. In the event that a scheduled service provider is unable to work, we will do everything possible to reschedule the appointment(s) in a timely and satisfactory manner.
Late Arrival Policy
Your treatment time is reserved especially for you! We kindly ask that you arrive at least 5-10 minutes before your scheduled time . This will allow proper time for you to enjoy your scheduled treatment. We do our best to start your appointment at the scheduled time. In the event that you are late, please be aware that it may affect the length of your scheduled treatment. When possible, we try not to book appointments back to back. *In the event that one of our service providers is running behind due to a treatment, your time will NOT be penalized!
*IF YOU ARE A NEW CLIENT – please arrive 5-10 minutes early to allow enough time to fill out the required new client paperwork.
We except VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, CASH & CHECKS. Please be aware that all returned checks are subject to a fee. There will be a $3.00 service fee when tipping on a credit card.
Tipping is always at the discretion of our clients. Although it is not required, it is greatly appreciated! We would appreciate that all gratuities be added in the form of cash. If you need to tip on your credit card, there will be a $3.00 service charge. All tips will go directly to your service provider. Gratuity is not included in the membership program price. The industry standard is (15-25%)
As a small business, we reserve the right to change the cost of services, policies or hours of operation at any time. We will do our very best to inform you before making any changes. For our most updated information, please visit our website or give us a call for any clarification. We appreciate your patience and understanding of this matter.
If you would like to apply for a position, please forward your resume to [email protected] The following positions are now open:
PT Massage Therapist – Seeking licensed massage therapist to join our amazing team and have the career you have always imagined. Stress free environment with the possibility of building a great clientele, and working alongside other professionals who have the same drive and passion. Ability to schedule own hours, work some weekends, evenings, and days. Possible signing bonus, and money towards continuing education. Apply at [email protected]