NEW OPERATING PROCEDURES

 

PRESCREEING CALL

We will call each client  the day before to do a prescreening consultation. This will replace the face to face intake interview.

 

CHECKING IN

We ask that you remain in your car until you have been contacted by your therapist they are ready for your appointment to begin.  Please keep your air conditioning on while you wait. Your therapist will text or call you when to enter the spa, and will greet you at the door.  They will take your temperature before you enter, and anything above 100.3 is considered a fever, and the appointment will have to be rescheduled. You will be asked to wash your hands before you service begins.

FACE MASKS

Face masks are required for all staff and clients. All masks must be fitted with ear loops and they must be worn during all services. No bandanas or cloth coverings tied behind the head will be allowed.

CLEANING AND SANITIZING

Your therapist is required to sanitize and disinfect the room between appointments per state and local guidelines. Also, the spa is taking extra precautions by wiping down surfaces on a regular basis during the day, including door knobs, light switches, and bathrooms between appointments. All magazines, pillows, and extra items have been removed from the spa. Please be patient with your therapist as they will be taking extra time to clean.

NEW CLIENTS

The new client intake forms are on the website. Please download them, fill them out, and bring them with you when you come in for your appointment. Make sure to complete all the pages and sign and date.

LIMITED GUESTS

Please only ONE CLIENT per service at a time. Individuals without appointments are not allowed in the spa unless they have a service scheduled with another therapist. There is no one allowed to wait in the lobby area.

ADDITIONAL AMENITIES

For the time being, we will not be able to provide snacks, beverages, or reading material. If you want to bring water with you, please do.

PERSONAL ITEMS

Please leave all your personal items in your vehicle. You will have paid for your visit prior to your service, so you will only need to bring your keys/phone in with you. There will be a plastic bin for you to place your items in that will be sterilized between appointments.

REBOOKING APPOINTMENTS

Your therapist will be happy to rebook your next appointment. We highly recommend that to secure your next appointment before you leave, as we have many appointments to reschedule because of the COVID shutdown. Also, if you have been without your monthly massage, we highly recommend that you get your body back on monthly maintenance.

PAYMENT

We will call prior to your service to get your payment thus eliminating desk transaction. You may still pay in cash/check. If you want to pay by cash or check, please put in an envelope and leave at the desk with you name on the envelope. You may still tip in cash, and give directly to the therapist.

SOCIAL DISTANCING

We understand that these procedures are extremely different than how we use to operate, but we are following the guidelines set by the State and the Maryland State Massage Therapy Board. All these measures that we are implementing are to keep you and our staff safe and healthy. It goes without saying that we have missed you. But for the time being, we cannot hug or shake hands, just virtually…… Please know that we are overjoyed to have everyone back, and cannot wait to catch up with what has been going to for the past few months!

WHEN TO CANCEL  – Please do not come in if you or anyone in your family has traveled out of the country or has been to any “hot spots” in the last 14 days, has experienced COVID symptoms, or been diagnosed with COVID in the last 30 days.